Bob Lucas is a self-described "romantic" who is fascinated by people and their behavior in various settings. Throughout his life, he has been a student of human nature and has researched and written articles and books on interpersonal relationship skills. He has trained thousands of people on how to more effectively, listen, read nonverbal cues, project a positive self-image and better understand the behaviors of others. He incorporates that expertise and experience in this book.
As an internationally-known award-winning author, independent publisher, learning and performance expert Bob specializes in workplace performance-based training and consulting services and is the Principal at Robert W. Lucas Enterprises. He has over four decades of experience in human resources development, management, and customer service in a variety of organizational environments. Bob has served on various non-profit boards.
Bob is also an avid writer. He has the top-selling customer service textbook in the United States and has written and contributed to thirty-seven books and hundreds of training leader guides, and support materials for several training videos.
Bob earned a Bachelor of Science degree in Law Enforcement from the University of Maryland, an M.A degree with a focus in Human Resources Development from George Mason University in Fairfax, Virginia, and a second M.A. degree in Management and Leadership from Webster University in Orlando, Florida.